How to Retrieve Lost Items
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Location & Hours
Main AUSA Reception, Level 1, 4 Alfred Street, Auckland CBD · Regular business hours
What to Bring
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Item Description
A description of the missing item — colour, brand, distinguishing features.
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Where You Lost It
The location where you may have lost the item on campus.
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Proof of Ownership
If requested — e.g. unlocking a device or connecting to Bluetooth.
Coming prepared will help us return your items quickly and efficiently.
Other Places to Check
AUSA is not the only location on campus that collects lost property. You may also want to check:
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Campus Security Office
24 Symonds St
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Hiwa Recreation Centre
Main Reception, 17 Symonds St
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He Āhuru Mōwai
Level 2 — for items lost in Kate Edger Information Commons
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Faculty Receptions
Student Support Offices — depending on the building where the item was lost
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Assessment Services Centre
During exam seasons
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Tip
Check all relevant locations before reporting an item as permanently lost.
Important Notes
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Act Promptly
Not all lost items are turned in, so the sooner you check the better.
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Valuable Items
Consider whether a police, security, or insurance report is necessary.
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Secure Your Devices
If your phone, bank cards, or other sensitive items are lost, lock them immediately after checking all locations.
Quick Tips for Lost Items
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Keep a Description
Keep a detailed description of the item — colour, brand, serial number if known.
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Note When & Where
Note where and when you last saw the item to help narrow down the search.
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Proof of Ownership
Bring any proof of ownership to speed up retrieval.
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Check All Locations
Check all listed locations before making a report — items are often found at a different location from where they were lost.