Sometimes we all need someone to support us. AUSA Advocacy offers free support, advice and information to students.

Our Advocacy service is professional and confidential. We are 100% independent from the University, which means the advice we provide will always be in your best interest.

Our advocacy service is here to...

  • help you understand your options, rights and responsibilities;
  • help you raise an issue or make a complaint;
  • facilitate communication, mediate disputes, problem-solve;
  • assist you in appeal procedures;
  • prepare you for meetings and even attend them with you;
  • advocate on your behalf;
  • refer you to the best services to help.
  • Meeting face-to-face with a Student Advocate for advice;
  • Phone consultation;
  • Email consultation.

Our service includes...

You can use our Advocacy service when you...

  • feel you've been treated unfairly, or think a University of Auckland policy or rule has been applied poorly or unfairly to your situation or circumstance;
  • are seeking information or referrals about non-academic issues affecting your studies like employment disputes, finances and tenancy problems;
  • want to clarify your options, rights or responsibilities;
  • need to understand which policies or procedures relate to your situation;
  • need someone to advise on any problems between yourself and another member of the University community;
  • are appealing a grade or making another academic decision;
  • have been harassed or are feeling unsafe on campus.

Contact us to make an appointment using the web form below or email

You can also flick us a message through our Facebook page AUSA Advocacy.

You can fill out the Advocacy Enquiry form below or here. A pdf version of the form can be found here.

Contacting AUSA Advocacy