The University will remain in remote teaching mode until at least Thursday 27 August, unless the review next Friday justifies a change. The exception is the Te Tai Tokerau campus, where some in-person classes will continue during this period, with Whangārei staying at Alert Level 2.

Level 3 Plan is for remote learning across our campuses with the following exceptions: 

  • Kate Edger Information Commons will be open for study space and computer labs for students who do not have suitable study conditions at home.
  • The Library will offer a ‘click and collect’ service for its collection from early next week, operating from the General Library at the City Campus only. Digitisation and courier services will also be returning. For a full update on the services returning next week, please keep an eye on the Library website.
  • Some ECE centres will be open to children of essential workers only.

We advise that if  you have any questions or concerns regarding your teaching or studies this semester, please complete this form here.

Stay updated with the University by checking the latest updates here

For any University related queries email or phone 0800 61 62 63

Covid Testing

The Auckland District Health Board states if you have any cold or flu-like symptoms, you should get tested for COVID-19. The suggested process is as follows:

  1. Call your family doctor first and ask to get a COVID 19 test. It will be free if you say you are just needing a test. If your usual doctor is not available, they should recommend another family doctor that can test you. 
  1. You can also visit a designated GP (see link below for more information) to get tested. You do not have to be enrolled to get tested at these clinics. 
  1. You can also visit an Urgent Care Clinic (see link below for more information). Some of these are open 24 hours, 7 days a week. 
  1. The final option is to visit a Community testing centre (see link below for more information). 

MORE INFORMATION: For more information on designated GP’s, Urgent Care Clinics, and Community testing centres near you, please click Here is the government’s official website providing information, updates and resources for Covid19

University Health and Conselling

The University Health and Counselling Services are still open as well if you need to talk to a counsellor. You can call 0800 698 427  to make an appointment. Below are a list of additional free helplines for domestic violence, professional support with grief, anxiety, distress or mental wellbeing:

Need to Talk: text or call through 1737 (24/7)

Lifeline: 0800 534 354 or through text 4357 (available 24/7)

Youthline (for people under 25): 0800 376 633, text 234 (phone available 24/7, text 8am – midnight)

Study Link

Updates to Studylink specific services can be found here. Email is the best way to communicate at the moment, huge delays have been reported when calling the 0800 number. You may qualify for  support from Studylink and can apply  for food grants and other emergency loans should you need it.

Loss of Income

If you have lost your supplementary income, you may qualify for support from MSD. Information surrounding the application process for financial aid can be found here

COVID-19 Income Relief Payment

If you have lost your job due to COVID before October 2020, you may be eligible to receive up to 12 weeks of payments, to help with living costs after a sudden job loss, and give you time to find other work. If you previously worked for more than 30 hours a week, you may be eligible to receive $490 per week. If you previously worked for 15 hours to 29 hours a week, you may be eligible to receive up to $250 per week. Please visit this page for more information.


Information for landlords and tenants during this time can be found here.

There is an immediate freeze on rent increase. The freeze is in effect from 26 March to 25 September 2020 FOR ANY REASON. 

There is protection against landlord eviction of tenants for 3 months, except in very limited circumstances. Tenants can still terminate their tenancy as normal, previous restrictions on tenancy terminations in place from 26 March to 25 June 2020 are no longer in effect.

Where previously landlords can terminate tenancy when rent has been in arrears for 21 days, this has increased to 60 days, and the Tribunal will assess if the tenant has made reasonable efforts to pay before making a decision. 

UOA Student Emergency Fund

Emergency fund application forms and information around the criteria can be found here and here

AUSA Hardship Grant

To apply for the AUSA Hardship Grant please follow the link here.


Visas have automatically been extended during this period until 25 September 2020. More information can be found here

Other Resources

Stay updated with the University by checking the latest updates here

For any University related queries email or phone 0800 61 62 63

General queries can be submitted here.

List A-Z of all benefits available from WINZ/Studylink

MSD tool for calculating what you are eligible for 

The AUSA class reps system is still operating and you can contact them at 

You can fill out this form if you have any other queries or requests you’d like help with.